Loren writes…
“I get an email this morning from an AE who asked that we change his clients spot from being one mention of the phone number and two mentions of the website….to two of the phone and one of the website. The phone number is completely random and has NOTHING to do with the business or product, however the website is simple and succinct. Question: Why didn’t he suggest, as someone who obviously wants his client to do well, that they keep it the way it is since phone number retention is so much lower than website?”
Simple…. your AE has no balls.
They sell by fear, hoping once the spot is cut to NEVER to have to call the client for fear of them canceling.
They scrape what ever small portion of the advertisers budget they can get, and try and protect that by never having to tell the client no for, again, fear of them canceling. No thought goes into what’s best for the client at this stage. It is simply fear selling. Then what happens is the client WILL cancel eventually saying that “radio doesn’t work for my business” and they will never be back again.
Don’t believe me? Eventually, having no balls, means having no client.
{ 0 comments }
